Reference

Legal clarity you can count on

We've built our legal framework around Indonesia players. Your account data stays secure, your withdrawals are verified before they hit your DANA, OVO, GoPay or QRIS wallet, and…

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REACH US DIRECTLY

Talk to our policy support team

Live Chat Open a chat from inside your account or the lobby.
Email Support Send policy questions, data requests or account concerns to [email protected].
Account Settings Visit Account → Legal & Privacy inside your dashboard to review your stored personal…
HOW WE HANDLE YOUR TRUST

Data security, cookies and your control

Identity Verification

When you open an account or request a withdrawal, we ask for your name, date of birth and ID number. This is matched against payment records from DANA, OVO, GoPay and QRIS to prevent fraud and money-laundering. We store this securely and do not share it with marketing partners.

Withdrawal Verification

Every withdrawal must match your registered payment method and account holder name. If details don't align, we hold the transaction for manual review — usually cleared within 4 hours on weekdays. This protects both you and our payment partners from unauthorized access.

Cookie & Tracking

We use cookies to keep you logged in, remember your game preferences and detect unusual login attempts. You can clear cookies from your browser settings; this will log you out but won't delete your account or wallet balance.

Data Retention

Account data stays live as long as your account is active. After closure, identity records are kept for 3 years to meet local regulatory requirements. Transaction logs for active accounts are retained indefinitely for your withdrawal history.

Access & Updates

You can access, download or request changes to your personal data through Account → Legal & Privacy or by emailing [email protected]. We respond to data requests within 10 business days. Update your phone number, email or linked payment method anytime in account settings.

Policy Changes

We notify you of material policy changes via email at least 14 days before they take effect. You can accept the update or close your account. Minor clarifications are published on this page; check back here or enable notifications in your account to stay informed.

Your legal and policy questions answered

Your account data and transaction history remain in our system for audit and regulatory purposes for up to 3 years. Your personal information is anonymized after closure and not used for marketing. You can request immediate deletion of non-essential data through [email protected], though identity records must be retained to meet local law.

Yes. Go to Account → Legal & Privacy to view your stored name, email, phone, linked payment methods and login history. To download a full data export, email [email protected] with your request. We provide a complete copy within 10 business days. Include your account email and any recent transaction ID to speed up the process.

We don't store DANA, OVO, GoPay or QRIS credentials directly. Payment details are handled by secure payment gateways with encryption. Your account stores only the phone number or identifier linked to your payment method, which is required to process withdrawals. We verify every withdrawal against this registered method.

Contact live chat or email [email protected] immediately with your account email and the date you noticed unusual activity. We'll freeze your account, review login history and help you reset your password. If funds were withdrawn fraudulently, document the date and amount; we investigate within 2 business days on weekdays and work with payment partners to trace the transaction.

Email [email protected] with your account email, complaint date and details. Our policy team responds within 24 hours on weekdays. For data privacy concerns specifically, use the subject line 'Data Privacy Request' so we route it to the right team. You can also use live chat for immediate guidance, though formal complaints are best sent by email.

No. We don't sell your personal data to third parties. Payment processors receive only transaction data needed to complete deposits and withdrawals. Fraud-prevention vendors may see anonymized transaction patterns, but never your name or ID number. Our privacy policy applies where local law permits; review it in full under Account → Legal & Privacy.

Transaction logs for your account are kept indefinitely so you can always see your withdrawal and deposit history. After your account is closed, records are retained for 3 years for regulatory compliance. You can download your full statement anytime through Account → Legal & Privacy or by requesting an export from [email protected].

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